ACIPC Event Cancellation and Refund Policy


The Australasian College for Infection Prevention and Control (ACIPC) is the peak body for infection prevention and control professionals in the Australasian region. Education and research are a key focus area of ACIPC and events enable members and non-members to undertake education and identify areas for research that will lead to improved knowledge, evidence-based education and practice and improved patient outcomes.
The purpose of this policy is to provide a standardised, transparent approach to ACIPC event registration, cancellation and refund of registrant payment to both ACIPC members and nonmembers. Registration for ACIPC events is made via the on-line registration process through the ACIPC website for any College event. 

  1. SCOPE
    This policy covers registration, cancellation and refunds for ACIPC educational events.
  1. DEFINITIONS
    ACIPC – Australasian College for Infection Prevention and Control
    EFT – electronic funds transfer
    Registrant – any person registering for an ACIPC event or course
  1. LEGAL AND POLICY FRAMEWORK

The Registration, Cancellation and Refund policy will be published on the ACIPC website.  All event and course registrants must agree to the Terms and Conditions prior to registering and paying for an event. 

  1. POLICY STATEMENT

The registration fees do not include insurance of any kind. Registrants are advised to consider personal insurance, including cover for travel, accommodation and personal possessions in the event of attending a face-to-face activity. ACIPC does not cover individuals against the cancellation or postponement of an event or for theft or damage to belongings.  ACIPC reserves the right to cancel or postpone an activity.

Payments for events
Payment for ACIPC events occurs as an online function of registration on the ACIPC website 

Credit Card Payment
Credit cards accepted are Visa and MasterCard.  

Currency and GST
All prices are quoted in Australian Dollars (AUD$) and include 10% GST.

EFT Payments
Please include the EFT reference shown on your ACIPC Tax Invoice when submitting an EFT and email the details including date, amount and your bank’s reference to the ACIPC Secretariat admin@acipc.org.au

Confirmations and Tax Invoices
A confirmation with a PDF Tax Invoice will be emailed automatically when you submit your registration. If you pay by credit card a receipt will also be attached. If you elect for EFT/bank transfer an invoice will be emailed to you with payment due within 14 days.
If you are registering within 7 days of the event, you will be required to pay with a credit card when registering online. Direct debit method will not be available.

Cancellation & Refund
If a registrant is unable to attend an event, withdrawing from an event or applying for a refund, the following will apply.

IPC in Aged Care Home Settings Refund Policy
Registration Online via credit card or EFT/bank transfer. NOTE: EFT not available within 7 days of a workshop. Payment will be by credit card only.
Cancellation greater than 5 working days before workshop: Full refund where payment is made online via credit card.  $50 administration fee applies if payment via direct deposit/EFT. Refunds will occur within 14 days.
Cancellation inside 5 days before workshop: No refund given. Subject to full payment to cover cost commitments.

  • Registrants must take into consideration prior to requesting a refund that venue, food and beverage etc. may have been finalised and confirmed prior to the event and have incurred considerable and non-refundable costs to ACIPC. Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received.
  • Event registration fees will not be refunded or allocated to another event unless there are extenuating circumstances that prevents attendance. ACIPC cannot accept responsibility for changes to work commitments, illness or other personal circumstances within the specific cut-off periods as outlined.
  • All cancellations must be advised via email to the ACIPC Secretariat at admin@acipc.org.au.

Please Note:
Attendees can elect for another person to attend the event in their place with no added cost.

In the event of a cancellation by ACIPC:
A full refund will be given to all registrants if a session has been cancelled by ACIPC.

Non-Attendance
If a registered attendee fails to attend an event for which they had registered, the event registration fees will not be refunded or allocated to another event.

 General
ACIPC reserves the right to cancel, postpone or re-schedule events due to low enrolments or unforeseen circumstances.  Where a refund is due to a participant a full refund will be made within 14 days via the same method of payment. All registrants will be emailed informing them of the change in event circumstances at the College’s earliest convenience.